Customer satisfaction is our top priority which is why our return policy lasts 30 days and we do not charge restocking fees for any type of returns.
If 30 days have gone by since your purchase, please contact us to see if we can help you resolve your issue.
If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 calendar days from the date of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it, unless it is damaged or defective It must also be in the original packaging. You must not attempt to assemble the product.
If there is any fault in the product, we will exchange the product for no additional cost.
Bedding and linens are also non-refundable and cannot be exchanged.
To return items for an exchange, or refund, please contact us for an RMA (Return Merchandise Authorization) number.
Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by My USA Furniture. Your will be refunded once My USA Furniture receives the returned merchandise, no longer than 2 business days.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
- Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges for the same item (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and wait for our return instructions.
To return your product, you should contact us at firstname.lastname@example.org to receive a return address.
You will be responsible for paying for your own shipping costs for returning your item unless you received a damaged or defective item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns and exchanges are subject to round trip shipping charges. If your item was shipped with our “Free Shipping,” we will charge our “actual” outbound shipping charges as the shipping charges are included in the price but customer will still be charged the round trip shipping costs incurred by My USA Furniture.